Terms and Conditions
E-commerce Terms and Conditions
Access and use of the online shopping system.
The online shopping system is for the exclusive use of Food Service customers (hereinafter "Customer" or "Customers"), who, through this online store, can purchase products sold by Service Pack Panama S.A. (hereinafter referred to as "Service Pack").
The user is warned that by registering on this page, they are accepting the terms and conditions related to the medium and its use for purchasing; otherwise, please do not use the website. By entering your data, you agree to accept the terms and conditions related to the medium and its use for purchasing.
Although illustrations, specifications, and any other information contained in the online shopping system are based on information displayed on the products, and although this system makes every reasonable effort to ensure that the content on this site is correct, its accuracy cannot be guaranteed, and therefore Service Pack makes no warranties or representations as to its accuracy.
All product images shown are for illustrative purposes only.
Password and key usage policies.
The Customer is solely and exclusively responsible for the use of the username and password created through the online shopping system, which, being for personal use, should not be provided to third parties under any circumstances. Likewise, and as part of their responsibility, the Customer must protect against unauthorized access to their username and password.
Online product purchase process policies.
Orders placed through the online shopping system are subject to the authorized credit limits for the Customer and to the Customer being up-to-date with payment.
a. Prices: The prices of the products indicated at the time of completing the order in the online shopping system will be the prices invoiced.
b. Payment method: The Customer will retain the payment method initially agreed upon with Service Pack, whether by credit line, debit card, credit card, or cash.
c. Minimum purchase orders for delivery: The minimum amount for a purchase order will be $50, not including sales tax.
d. Credit notes: The online shopping system does not allow the use of credit notes to apply to the payment of the purchase order.
Purchase order delivery policies.
All purchase orders are delivered free of shipping costs to the address pre-established by the Customer with the sales advisor. The online shopping system does not allow any changes to the Customer's delivery address. If a change in the delivery address is necessary, the Customer must coordinate the change with the sales advisor at least 24 hours prior to the Customer's purchase order request. Service Pack assumes no responsibility for products not delivered due to unclear or inaccurate addresses.
Under no circumstances will purchase orders be sent and delivered to Service Pack self-service centers.
The delivery days for purchase orders already pre-established with the Customer will be respected. For the Customer to ensure delivery of the purchase order on their scheduled delivery day, the order must be placed by 4:00 PM on the day prior to the scheduled delivery day.
The delivery time of the purchase order cannot be guaranteed in cases of situations beyond Service Pack's control.
Inventory availability policies
Service Pack does not guarantee inventory availability until the physical preparation of the purchase order is completed, making the application of substitute product policies possible. Placing a purchase order does not guarantee the availability or delivery of products or the quantity requested.
Service Pack will complete the purchase order subject to product availability and will deliver and invoice the Customer only for the quantity of products available in its inventories. The Customer acknowledges and accepts that they may receive a smaller quantity of products than those reflected in the purchase order, or that they may not receive one or more products at all if they are not available in Service Pack's inventory.
Substitute product policies
As part of its commercial policies, Service Pack uses substitute products, which are products with similar characteristics and quality to those originally ordered by the Customer and which are not available in inventory, and whose prices may vary. If the Customer places a purchase order and Service Pack does not have total or partial availability of these products, the Customer agrees and accepts that Service Pack may include substitute products that Service Pack considers desirable for the Customer due to their characteristics in the order shipment.
At the time of product delivery, the Customer may reject substitute products they do not wish to purchase, in which case such products will be removed by Service Pack at the same time and will not be invoiced to the Customer. The Customer acknowledges and accepts that when they accept the delivery of substitute products, these will be invoiced to the Customer according to the prices indicated in the delivery documentation and cannot be subsequently rejected by the Customer.
Product return or exchange policies
The Customer may only return products at the time of delivery of the purchase order. Prior to receiving the accepted purchase order, the Customer must review the order and confirm its contents. Service Pack will not accept returns of products that have already been delivered and accepted by the Customer. Likewise, Service Pack will not accept returns of products that have been opened, damaged, or affected in any way by the Customer during the review and/or delivery process.
Access and use of the online shopping system.
The online shopping system is for the exclusive use of Food Service customers (hereinafter "Customer" or "Customers"), who, through this online store, can purchase products sold by Service Pack Panama S.A. (hereinafter referred to as "Service Pack").
The user is warned that by registering on this page, they are accepting the terms and conditions related to the medium and its use for purchasing; otherwise, please do not use the website. By entering your data, you agree to accept the terms and conditions related to the medium and its use for purchasing.
Although illustrations, specifications, and any other information contained in the online shopping system are based on information displayed on the products, and although this system makes every reasonable effort to ensure that the content on this site is correct, its accuracy cannot be guaranteed, and therefore Service Pack makes no warranties or representations as to its accuracy.
All product images shown are for illustrative purposes only.
Password and key usage policies.
The Customer is solely and exclusively responsible for the use of the username and password created through the online shopping system, which, being for personal use, should not be provided to third parties under any circumstances. Likewise, and as part of their responsibility, the Customer must protect against unauthorized access to their username and password.
Online product purchase process policies.
Orders placed through the online shopping system are subject to the authorized credit limits for the Customer and to the Customer being up-to-date with payment.
a. Prices: The prices of the products indicated at the time of completing the order in the online shopping system will be the prices invoiced.
b. Payment method: The Customer will retain the payment method initially agreed upon with Service Pack, whether by credit line, debit card, credit card, or cash.
c. Minimum purchase orders for delivery: The minimum amount for a purchase order will be $50, not including sales tax.
d. Credit notes: The online shopping system does not allow the use of credit notes to apply to the payment of the purchase order.
Purchase order delivery policies.
All purchase orders are delivered free of shipping costs to the address pre-established by the Customer with the sales advisor. The online shopping system does not allow any changes to the Customer's delivery address. If a change in the delivery address is necessary, the Customer must coordinate the change with the sales advisor at least 24 hours prior to the Customer's purchase order request. Service Pack assumes no responsibility for products not delivered due to unclear or inaccurate addresses.
Under no circumstances will purchase orders be sent and delivered to Service Pack self-service centers.
The delivery days for purchase orders already pre-established with the Customer will be respected. For the Customer to ensure delivery of the purchase order on their scheduled delivery day, the order must be placed by 4:00 PM on the day prior to the scheduled delivery day.
The delivery time of the purchase order cannot be guaranteed in cases of situations beyond Service Pack's control.
Inventory availability policies
Service Pack does not guarantee inventory availability until the physical preparation of the purchase order is completed, making the application of substitute product policies possible. Placing a purchase order does not guarantee the availability or delivery of products or the quantity requested.
Service Pack will complete the purchase order subject to product availability and will deliver and invoice the Customer only for the quantity of products available in its inventories. The Customer acknowledges and accepts that they may receive a smaller quantity of products than those reflected in the purchase order, or that they may not receive one or more products at all if they are not available in Service Pack's inventory.
Substitute product policies
As part of its commercial policies, Service Pack uses substitute products, which are products with similar characteristics and quality to those originally ordered by the Customer and which are not available in inventory, and whose prices may vary. If the Customer places a purchase order and Service Pack does not have total or partial availability of these products, the Customer agrees and accepts that Service Pack may include substitute products that Service Pack considers desirable for the Customer due to their characteristics in the order shipment.
At the time of product delivery, the Customer may reject substitute products they do not wish to purchase, in which case such products will be removed by Service Pack at the same time and will not be invoiced to the Customer. The Customer acknowledges and accepts that when they accept the delivery of substitute products, these will be invoiced to the Customer according to the prices indicated in the delivery documentation and cannot be subsequently rejected by the Customer.
Product return or exchange policies
The Customer may only return products at the time of delivery of the purchase order. Prior to receiving the accepted purchase order, the Customer must review the order and confirm its contents. Service Pack will not accept returns of products that have already been delivered and accepted by the Customer. Likewise, Service Pack will not accept returns of products that have been opened, damaged, or affected in any way by the Customer during the review and/or delivery process.